{"product_id":"1700-wood-insert","title":"1700 Wood Insert","description":"\u003cp\u003e\u003cspan\u003eLike its larger counterpart Osburn 2000, the 1700 insert offers a revamped version of perfect size to provide ambiance and warmth. Give yourself a real haven of peace with an eco-friendly device !\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eInside and out, this insert is engineered from high quality materials that put you at the center of a heating experience for many years: high-density bricks, stainless steel heat shield added to the C-Cast f irestop, cast iron door and quiet blower for increased durability. Discover the different options to customize the look of your appliance, available in black or brushed nickel plated: door overlays, faceplates and faceplate trims.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3\u003e\u003cspan\u003eFeatures\u003c\/span\u003e\u003c\/h3\u003e \u003ctable style=\"width: 100%;\" class=\"table-block\"\u003e \u003ctbody\u003e \u003ctr data-order=\"0\" data-spec-id=\"Techno\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eCombustion technology\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eNon-catalytic\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"26\" data-spec-id=\"EPA\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eHigh-efficiency certified appliance\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eYes, EPA 2020 approved\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"33\" data-spec-id=\"LongBuci\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eMaximum log length\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e18\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"34\" data-spec-id=\"PosBuch\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eLog positioning\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eOver width\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"35\" data-spec-id=\"DiaChei\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eChimney diameter\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e6\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"36\" data-spec-id=\"DiaEvaci\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eFlue outlet diameter\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e6\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"38\" data-spec-id=\"TyChei\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eType of chimney\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eLiner - ULC-S635, CAN\/ULC-S640, UL1777\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"39\" data-spec-id=\"Hchei\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eMinimum chimney height (feet)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e15'\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"40\" data-spec-id=\"Cfeu\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eBaffle type\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eC-Cast\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"42\" data-spec-id=\"MaiMob\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eApproved for a mobile home installation\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eNo\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"43\" data-spec-id=\"Poidi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eShipping Weight\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e361 lb (164 kg)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"44\" data-spec-id=\"TyPorte\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eDoor type\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eSingle, glass with cast iron frame\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"46\" data-spec-id=\"TyVitre\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eGlass type\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eCeramic glass\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"47\" data-spec-id=\"SurfViti\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eGlass surface – dimensions (Width X Height)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e15 3\/4\" x 9 3\/8\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"48\" data-spec-id=\"AutoCle\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eGlass air-wash system\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eYes\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"50\" data-spec-id=\"TyVent\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003ePremium quality blower included (CFM)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e144\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"56\" data-spec-id=\"DimExHHi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eOverall dimension (Height)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e21 1\/4\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"57\" data-spec-id=\"DimExHLi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eOverall dimension (Width)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e27 1\/8\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"58\" data-spec-id=\"DimExHPi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eOverall dimension (Depth)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e22 3\/8\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"59\" data-spec-id=\"DimPorHi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eDoor opening – dimension (Height)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e8 3\/4\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"60\" data-spec-id=\"DimPorLi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eDoor opening - dimension (Width)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e17 1\/4''\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"61\" data-spec-id=\"DimComHi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eFirebox – dimension (Height)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e11 7\/8\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"62\" data-spec-id=\"DimComLi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eFirebox – dimension (Width)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e19 5\/8\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"63\" data-spec-id=\"DimComPi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eFirebox – dimension (Depth)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e13 1\/2\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"64\" data-spec-id=\"BriRef\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eFirebox lined with refractory bricks for better heat distribution\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eYes\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"66\" data-spec-id=\"SysAirSe\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eStainless-steel secondary-air system improving gas combustion\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eYes\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"67\" data-spec-id=\"Spadj\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eAdjustable threaded legs\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eYes\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"69\" data-spec-id=\"EpAciCi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eSteel thickness – body\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e3\/16\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"70\" data-spec-id=\"EpAciDi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eSteel thickness – top\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e5\/16\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"83\" data-spec-id=\"OuvAHi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eFireplace opening – minimum (Height)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e21 1\/2\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"84\" data-spec-id=\"OuvALi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eFireplace opening – minimum (Width)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e27 1\/2\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"85\" data-spec-id=\"OuvAPi\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eFireplace opening – minimum (Depth)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003e12 7\/8\"\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"126\" data-spec-id=\"NoEmUs\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eUSA standard (emissions)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eEPA\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"127\" data-spec-id=\"NoEmCa\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eCanadian Standard (emissions)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eCSA B415.1-10\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"128\" data-spec-id=\"NoSeUs\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eUSA standard (safety)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eUL 1482, UL 737\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"129\" data-spec-id=\"NoSeCa\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eCanadian standard (safety)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eULC S628\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"130\" data-spec-id=\"TestPar\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eTested and listed as per applicable standards\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eBy an accredited laboratory (CAN\/USA)\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003ctr data-order=\"131\" data-spec-id=\"Garantie\"\u003e \u003ctd style=\"width: 59.5941%;\"\u003e \u003cp\u003e\u003cspan\u003eWarranty\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003ctd style=\"width: 40.0369%;\"\u003e \u003cp\u003e\u003cspan\u003eLimited lifetime\u003c\/span\u003e\u003c\/p\u003e \u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cspan\u003e\u003cimg height=\"286\" width=\"811\" alt=\"screen-shot-2020-06-23-at-9.06.56-am.png\" src=\"https:\/\/cdn11.bigcommerce.com\/s-5rzebitmg\/product_images\/uploaded_images\/screen-shot-2020-06-23-at-9.06.56-am.png\" title=\"screen-shot-2020-06-23-at-9.06.56-am.png\" class=\"__mce_add_custom__\"\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003e\u003cimg height=\"494\" width=\"817\" alt=\"screen-shot-2020-06-23-at-9.06.46-am.png\" src=\"https:\/\/cdn11.bigcommerce.com\/s-5rzebitmg\/product_images\/uploaded_images\/screen-shot-2020-06-23-at-9.06.46-am.png\" title=\"screen-shot-2020-06-23-at-9.06.46-am.png\" class=\"__mce_add_custom__\"\u003e\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3\u003eWarranty\u003c\/h3\u003e \u003cp\u003eOur warranty team has 30 years of experience and we want to use this to your benefit!\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eOnce a problem pops up, we always recommended that you and\/or your customer reach out to the manufacturer’s technical support lines to identify the issue and receive any part numbers necessary for the product in question. Part numbers and serial numbers will be essential for success on these calls and throughout the entire warranty process. While we ask you to troubleshoot and gather the information needed to submit the warranty to the manufacturer, we also ask that you refrain from initiating a claim through them. Instead, submit the warranty claim via our web form and we’ll submit it for you. \u003cbr\u003eSince all warranties are manufacturer warranties with their own terms and conditions, deciding to submit a claim directly isn’t the end of the world. It will largely inhibit our warranty team’s ability to assist you throughout the process which is why we recommend letting us submit any claims on your behalf. We’re here to support you and your customers and know the best practices to ensure the most expedited and transparent warranty process. \u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow do I start my warranty claim?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eWarranty claims are initiated by completing our warranty claim web form. All fields on the form are requirements from the manufacturer and are considered essential information. Once submitted, the completed form is sent to our customer service team to process with AF Distributors’ warranty department. If any missing or additional information is needed, our team will request it. \u003c\/p\u003e \u003cp\u003e\u003cbr\u003eWarranty Claim Form: https:\/\/www.afdistributors.com\/warranty-policy\/\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eWarranty Claim Process\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e1. Reach out to the manufacturer’s tech support to troubleshoot the issue and gather any applicable part numbers, case numbers, etc.\u003cbr\u003e2. Complete and submit the warranty claim web form with all required information.\u003cbr\u003e3. AF Distributors’ warranty team submits the claim to the manufacturer on your behalf and sends confirmation that it was sent.\u003cbr\u003e4. AF Distributors provides any updates received from the manufacturer such as ETAs and tracking info.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow long does it take to get a replacement part?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eUltimately, lead times vary. This is especially true if items are on backorder. The manufacturer may dropship from their facility to the end customer, but if drop-shipping is unavailable the product will ship to the dealer or distributor. Warranty items that arrive at our warehouse will be sent out at our earliest availability.\u003c\/p\u003e \u003cp\u003eCan I receive a new log set if I received one with a broken log?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIn most cases, manufacturers offer individual log replacements so it’s unlikely that you will need an entirely new log set. If there is visible damage to the product upon arrival, it is highly recommended that the receiver refuses the shipment. This will automatically change the nature of the issue from being warranty related to becoming freight related. The damaged product will need to be sent back to AF Distributors and our customer service team should be contacted immediately to get the product or a replacement log\u003cbr\u003ere-shipped and a freight claim started.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eShould I have a licensed professional install my product?\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eYes, we highly recommend using a licensed professional to install and service your product. Some manufacturers will void warranties and deny claims if the product was not installed by a licensed\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eCan I submit a freight claim and a warranty claim on the same product?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eNo, a claim is either freight or warranty. If there is damage to the product (visible or concealed), it should always be filed as a freight claim within 48 hours of arrival at your facility. If it is a defective part, it will be a warranty issue. There are special exceptions based on the circumstances, but it is highly unlikely that a situation requires a freight and warranty claim simultaneously.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3\u003eReturn Policy\u003c\/h3\u003e \u003cp\u003eOur customers have 60 days to file an RMA. RMA forms must be completed entirely and include pictures of the item(s) you wish to return. Once submitted, the RMA process with our customer service team can begin.\u003c\/p\u003e \u003cp\u003e \u003cbr\u003eHow does an RMA work?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eReturn authorizations must first be approved by AF Distributors. All eligible products must be returned in their original packaging and in new, re-sellable condition. \u003cbr\u003e\u003c\/p\u003e \u003cp\u003eReturn Merchandise Authorization Form: https:\/\/www.afdistributors.com\/return-policy\/\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIs there a re-stocking fee?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eYes. If eligible for return, a 20% re-stocking fee will apply.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eWhat if an RMA is issued by the manufacturer for a warranty?\u003cbr\u003eSome manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I refused damage product, will I need an RMA?\u003cbr\u003eNo. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned to AF Distributors. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIs an RMA the same as a credit?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eNo. An RMA is simply documenting and approving the return of merchandise to AF Distributors. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eCan I return obsolete or special-order items?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eNo. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.\u003c\/p\u003e \u003cp\u003e \u003cbr\u003eWhat happens if I get an RMA approved by AF Distributors but I don’t ship back the\u003cbr\u003eproduct?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eRMA’s are valid for 60 days. If the items are not return to AF Distributors in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.\u003c\/p\u003e \u003cp\u003eWhat happens if the product I am returning is damaged or unsellable upon receipt?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIt is our customers’ responsibility to return the product in the same new\/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I return a product that has been installed or burned?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eNo. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and AF Distributors is not responsible for any items once they have been installed and\/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.\u003c\/p\u003e","brand":"Osburn","offers":[{"title":"BLACK DOOR OVERLAY \/ OFFSET LINER ADAPTER","offer_id":49286011551898,"sku":null,"price":1959.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ 5\"Ø FRESH AIR INTAKE KIT","offer_id":49286011584666,"sku":null,"price":1833.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ RIGID FIRESCREEN","offer_id":49286011617434,"sku":null,"price":1896.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ 5''Ø FRESH AIR INTAKE REGISTER WITH AIRTIGHT DAMPER","offer_id":49286011650202,"sku":null,"price":1945.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ 5\"Ø X 4' INSULATED FLEX PIPE FOR FRESH AIR INTAKE","offer_id":49286011682970,"sku":null,"price":1801.8,"currency_code":"PKR","in_stock":true},{"title":"BRUSHED NICKEL DOOR OVERLAY \/ OFFSET LINER 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