{"product_id":"dimplex-ignitexl®-built-in-linear-electric-fireplace","title":"Dimplex IgniteXL® Built-in Linear Electric Fireplace","description":"\u003cp\u003e\u003cstrong\u003eIgniteXL® Electric Fireplace is unmatched in its lifelike appearance and breathtaking visuals, surpassing all other electric fireplaces. The patented flame technology captures the enchanting ambiance of a genuine fire. The edge-to-edge glass provides a seamless panoramic view of the mesmerizing flames from every vantage point. Measuring just 5.5 inches in depth and requiring no chimney or gas line, IgniteXL® is the perfect choice for homes or high-rise buildings.\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3 class=\"product-features-title\"\u003eFeatures\u003c\/h3\u003e \u003cp\u003e\u003cstrong\u003eIgniteXL®\u003c\/strong\u003e\u003c\/p\u003e \u003cul class=\"product-features\"\u003e \u003cli\u003e \u003cdiv id=\"ember3478\" class=\"ember-view\"\u003e\u003cspan class=\"_value-text_xztep4\" title=\"Comfort$aver® Heating System - The patented Comfort$aver® ceramic heating system uses 11% less energy than the leading quartz infrared heater by automatically adjusting fan speed and heater wattage to safely and precisely match the requirements of the room.\"\u003eComfort$aver® Heating System - The patented Comfort$aver® ceramic heating system uses 11% less energy than the leading quartz infrared heater by automatically adjusting fan speed and heater wattage to safely and precisely match the requirements of the room.\u003c\/span\u003e\u003c\/div\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cul class=\"product-features\"\u003e \u003cli\u003e \u003cdiv id=\"ember3480\" class=\"ember-view\"\u003e\u003cspan class=\"_value-text_xztep4\" title=\"Color Themes - Choose from a variety of brilliant color themes or cycle through a range of colors using the prism mode, freezing on the hue of your choice.\"\u003eColor Themes - Choose from a variety of brilliant color themes or cycle through a range of colors using the prism mode, freezing on the hue of your choice.\u003c\/span\u003e\u003c\/div\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cul class=\"product-features\"\u003e \u003cli\u003e \u003cdiv id=\"ember3482\" class=\"ember-view\"\u003e\u003cspan class=\"_value-text_xztep4\" title=\"Multi-function remote - Control 100% of the fireplace features from the comfort of your chair.\"\u003eMulti-function remote - Control 100% of the fireplace features from the comfort of your chair.\u003c\/span\u003e\u003c\/div\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003cul class=\"product-features\"\u003e \u003cli\u003e \u003cdiv id=\"ember3484\" class=\"ember-view\"\u003e \u003cspan class=\"_value-text_xztep4\" title=\"Heat Boost - Quickly warms a room by delivering maximum heat output for a pre-determined amount of time.\"\u003eHeat Boost - Quickly warms a room by delivering maximum heat output for a pre-determined amount of time.\u003c\/span\u003e \u003c\/div\u003e \u003c\/li\u003e \u003cli\u003e \u003cmeta charset=\"UTF-8\"\u003e \u003cul\u003e \u003cli\u003e\u003cspan\u003eEnjoy the ambiance of the flame with or without the heater for year-round comfort and enjoyment.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eLess Frame, More Flame: Clean-face design offers flawless panoramic views.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eBacklit controls are hidden when not in use.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eLow-profile design fully recesses in 2\"x 6\" wall construction and 2\" x 4\" with optional trim kit.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eHardwire using 120V or 240V for powerful heating.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eHeats up to 500 sq.ft. on 120V and up to 1000 sq.ft on 240V.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eMulti-Fire XD® Flame Effect A true alternative to gas, the patented Multi-Fire XD™ flame effect accurately reproduces a natural flame.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eWith no flame heat or emission and a glass front that remains cool to the touch; our fireplaces are the safe choice for your home.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eComes with diamond-like acrylic ice ember bed chunks that sparkle with the reflected light.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eIncludes an installed ¾ in. (2.0 cm) trim. Depending on the installation, this trim can be removed by removing the securing screws and the 4 trim pieces.\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003ea minimum of 3.5 in. deep (refer to the manual for details)\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003e1500W \/120V \/12.5 Amps or 2500W \/240V \/10.4 Amps\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eA dedicated, properly fused 15 Amp circuit is required\u003c\/span\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003cul\u003e \u003cli\u003e\u003cspan\u003e5-Year Manufacturer Warranty\u003c\/span\u003e\u003c\/li\u003e \u003c\/ul\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch3\u003eSpecifications\u003c\/h3\u003e \u003ctable xmlns=\"http:\/\/www.w3.org\/1999\/xhtml\" cellspacing=\"0\" cellpadding=\"0\" dir=\"ltr\" border=\"1\"\u003e \u003ccolgroup\u003e \u003ccol width=\"149\"\u003e \u003ccol width=\"100\"\u003e \u003ccol width=\"100\"\u003e \u003ccol width=\"100\"\u003e \u003ccol width=\"100\"\u003e \u003c\/colgroup\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003eIgniteXL®\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003e50\"\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003e60\"\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003e74\"\u003c\/strong\u003e\u003c\/td\u003e \u003ctd style=\"text-align: center;\"\u003e\u003cstrong\u003e100\"\u003c\/strong\u003e\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eSpecification\u003c\/td\u003e \u003ctd\u003eValue\u003c\/td\u003e \u003ctd\u003eValue\u003c\/td\u003e \u003ctd\u003eValue\u003c\/td\u003e \u003ctd\u003eValue\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Finish\u003c\/td\u003e \u003ctd\u003eBlack\u003c\/td\u003e \u003ctd\u003eBlack\u003c\/td\u003e \u003ctd\u003eBlack\u003c\/td\u003e \u003ctd\u003eBlack\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\u003c\/td\u003e \u003ctd\u003e5118\/8530\u003c\/td\u003e \u003ctd\u003e5118\/8530\u003c\/td\u003e \u003ctd\u003e5118\/8530\u003c\/td\u003e \u003ctd\u003e5118\/8530\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eVoltage\u003c\/td\u003e \u003ctd\u003e120\/240V\u003c\/td\u003e \u003ctd\u003e120\/240V\u003c\/td\u003e \u003ctd\u003e120\/240V\u003c\/td\u003e \u003ctd\u003e120\/240V\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAMPs\u003c\/td\u003e \u003ctd\u003e12.5\/10.4\u003c\/td\u003e \u003ctd\u003e12.5\/10.4\u003c\/td\u003e \u003ctd\u003e12.5\/10.4\u003c\/td\u003e \u003ctd\u003e12.5\/10.4\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eWattage\u003c\/td\u003e \u003ctd\u003e1500\/2500W\u003c\/td\u003e \u003ctd\u003e1500\/2500W\u003c\/td\u003e \u003ctd\u003e1500\/2500W\u003c\/td\u003e \u003ctd\u003e1500\/2500W\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Depth\/Length (in)\u003c\/td\u003e \u003ctd\u003e5.88\u003c\/td\u003e \u003ctd\u003e5.88\u003c\/td\u003e \u003ctd\u003e5.88\u003c\/td\u003e \u003ctd\u003e5.88\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Width (in)\u003c\/td\u003e \u003ctd\u003e50.25\u003c\/td\u003e \u003ctd\u003e60.25\u003c\/td\u003e \u003ctd\u003e74.25\u003c\/td\u003e \u003ctd\u003e100.63\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Height (in)\u003c\/td\u003e \u003ctd\u003e15.63\u003c\/td\u003e \u003ctd\u003e15.63\u003c\/td\u003e \u003ctd\u003e15.63\u003c\/td\u003e \u003ctd\u003e15.63\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Weight (lb)\u003c\/td\u003e \u003ctd\u003e73.96\u003c\/td\u003e \u003ctd\u003e86.79\u003c\/td\u003e \u003ctd\u003e104.74\u003c\/td\u003e \u003ctd\u003e137.59\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Depth\/Length (cm)\u003c\/td\u003e \u003ctd\u003e14.94\u003c\/td\u003e \u003ctd\u003e14.94\u003c\/td\u003e \u003ctd\u003e14.94\u003c\/td\u003e \u003ctd\u003e14.94\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Width (cm)\u003c\/td\u003e \u003ctd\u003e127.64\u003c\/td\u003e \u003ctd\u003e153.04\u003c\/td\u003e \u003ctd\u003e188.6\u003c\/td\u003e \u003ctd\u003e255.6\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Height (cm)\u003c\/td\u003e \u003ctd\u003e39.7\u003c\/td\u003e \u003ctd\u003e39.7\u003c\/td\u003e \u003ctd\u003e39.7\u003c\/td\u003e \u003ctd\u003e39.7\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Weight (kg)\u003c\/td\u003e \u003ctd\u003e33.54\u003c\/td\u003e \u003ctd\u003e39.36\u003c\/td\u003e \u003ctd\u003e47.5\u003c\/td\u003e \u003ctd\u003e62.4\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCarton 1 - Depth\/Length (in)\u003c\/td\u003e \u003ctd\u003e12\u003c\/td\u003e \u003ctd\u003e12\u003c\/td\u003e \u003ctd\u003e12\u003c\/td\u003e \u003ctd\u003e12\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCarton 1 - Width (in)\u003c\/td\u003e \u003ctd\u003e56.375\u003c\/td\u003e \u003ctd\u003e68.375\u003c\/td\u003e \u003ctd\u003e80.375\u003c\/td\u003e \u003ctd\u003e106.375\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCarton 1 - Height (in)\u003c\/td\u003e \u003ctd\u003e21.25\u003c\/td\u003e \u003ctd\u003e24.25\u003c\/td\u003e \u003ctd\u003e21.25\u003c\/td\u003e \u003ctd\u003e21.25\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCarton 1 - Weight (lb)\u003c\/td\u003e \u003ctd\u003e73.96\u003c\/td\u003e \u003ctd\u003e86.79\u003c\/td\u003e \u003ctd\u003e104.74\u003c\/td\u003e \u003ctd\u003e137.59\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCarton 1 - Depth\/Length (cm)\u003c\/td\u003e \u003ctd\u003e30.48\u003c\/td\u003e \u003ctd\u003e30.48\u003c\/td\u003e \u003ctd\u003e30.48\u003c\/td\u003e \u003ctd\u003e30.48\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCarton 1 - Width (cm)\u003c\/td\u003e \u003ctd\u003e143.19\u003c\/td\u003e \u003ctd\u003e173.67\u003c\/td\u003e \u003ctd\u003e204.15\u003c\/td\u003e \u003ctd\u003e270.19\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCarton 1 - Height (cm)\u003c\/td\u003e \u003ctd\u003e53.98\u003c\/td\u003e \u003ctd\u003e61.6\u003c\/td\u003e \u003ctd\u003e53.98\u003c\/td\u003e \u003ctd\u003e53.98\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCarton 1 - Weight (kg)\u003c\/td\u003e \u003ctd\u003e33.54\u003c\/td\u003e \u003ctd\u003e39.36\u003c\/td\u003e \u003ctd\u003e47.5\u003c\/td\u003e \u003ctd\u003e62.4\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area Dimensions - Height (in)\u003c\/td\u003e \u003ctd\u003e12.13\u003c\/td\u003e \u003ctd\u003e12.13\u003c\/td\u003e \u003ctd\u003e12.13\u003c\/td\u003e \u003ctd\u003e12.13\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eViewing Area Dimensions - Width (in)\u003c\/td\u003e \u003ctd\u003e48.74\u003c\/td\u003e \u003ctd\u003e59.75\u003c\/td\u003e \u003ctd\u003e72.75\u003c\/td\u003e \u003ctd\u003e98.75\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCut Out Wall Dimensions - Depth\/Length (in)\u003c\/td\u003e \u003ctd\u003e6\u003c\/td\u003e \u003ctd\u003e6\u003c\/td\u003e \u003ctd\u003e6\u003c\/td\u003e \u003ctd\u003e6\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCut Out Wall Dimensions - Width (in)\u003c\/td\u003e \u003ctd\u003e50.63\u003c\/td\u003e \u003ctd\u003e60.63\u003c\/td\u003e \u003ctd\u003e74.63\u003c\/td\u003e \u003ctd\u003e100.63\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eCut Out Wall Dimensions - Height (in)\u003c\/td\u003e \u003ctd\u003e16\u003c\/td\u003e \u003ctd\u003e16\u003c\/td\u003e \u003ctd\u003e16\u003c\/td\u003e \u003ctd\u003e16\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eWarranty\u003c\/td\u003e \u003ctd\u003e5 Yr Limited\u003c\/td\u003e \u003ctd\u003e5 Yr Limited\u003c\/td\u003e \u003ctd\u003e5 Yr Limited\u003c\/td\u003e \u003ctd\u003e5 Yr Limited\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3\u003eAbout Dimplex\u003c\/h3\u003e \u003cp\u003eDimplex is a leading company in the electric heating solutions and fireplace industry. Since its establishment in 1973, Dimplex has been providing energy-efficient and environmentally-friendly products to customers worldwide. Their products are designed to offer optimal comfort and convenience to customers, while reducing their energy consumption and costs.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eOne of Dimplex's main advantages is their commitment to innovation. They continuously invest in research and development to create new technologies and designs that improve the performance and energy efficiency of their products. As a result, Dimplex has received numerous awards and accolades for their innovative solutions.\u003c\/p\u003e \u003cp\u003e Another key advantage of Dimplex's products is their versatility. They offer a wide range of products suitable for various settings, including electric fireplaces, electric stoves, baseboard heaters, and wall-mounted heaters. Additionally, their products can be controlled with a mobile app, which allows customers to manage their heating preferences from anywhere at any time. This level of control and convenience has made Dimplex a popular choice for both residential and commercial customers.\u003c\/p\u003e \u003ch3\u003eWarranty\u003c\/h3\u003e \u003cp\u003eIn the event of a problem with a product, we advise customers to contact the manufacturer's technical support lines to identify the issue and obtain any necessary part numbers. Having part numbers and serial numbers on hand is crucial for a successful call and throughout the warranty process. While we encourage troubleshooting and information gathering to file a warranty claim, we do not recommend initiating a claim directly with the manufacturer. Instead, please use our web form to submit a warranty claim, and we'll take care of the rest.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eAlthough all warranties are subject to the manufacturer's terms and conditions, submitting a claim directly to them can hinder our warranty team's ability to assist you through the process. We strive to support you and your customers in the best possible way, and our experience allows us to ensure a quick and transparent warranty process. Trust us to submit any claims on your behalf, as we are committed to providing the most efficient and effective service.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eTo begin your warranty claim, simply fill out our\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/afdistributors.com\/warranty-policy\/\" target=\"_blank\"\u003e\u003cstrong\u003ewarranty claim web form\u003c\/strong\u003e.\u003cspan\u003e \u003c\/span\u003e\u003c\/a\u003e It is important to provide all the required information in the form, as these fields are mandatory and necessary for the manufacturer. After submitting the form, our customer service team will process it and forward it to the warranty department. If any further information is required, our team will contact you to request it.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Claim Process\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e1. Reach out to the manufacturer’s tech support to troubleshoot the issue and gather any applicable part numbers, case numbers, etc.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e2. Complete and submit the\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/afdistributors.com\/warranty-policy\/\" target=\"_blank\"\u003ewarranty claim web form\u003c\/a\u003e\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ewith all required information.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e3. Our warranty team submits the claim to the manufacturer on your behalf and sends confirmation that it was sent.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e4. We will provide any updates received from the manufacturer such as ETAs and tracking info.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the estimated time for receiving a replacement part?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eLead times can differ, particularly if items are out of stock. In such cases, the manufacturer may directly ship the product to the end customer. However, if drop-shipping is not an option, the item will be shipped to the dealer or distributor. If warranty items arrive at our warehouse, we will dispatch them as soon as possible.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs it possible to receive a replacement log set if the received one has a broken log?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eTypically, manufacturers provide individual log replacements, so there is no need to purchase a new log set entirely. If the product appears to be damaged upon delivery, it is advisable to refuse the shipment. This will change the nature of the problem from a warranty issue to a freight issue.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs it recommended to have a licensed professional carry out the installation of my product?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eCertainly, we strongly advise engaging a licensed professional to install and maintain your product. In some cases, manufacturers may not honor warranties or claims if the product was installed by an unlicensed individual.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs it possible to file both a freight claim and a warranty claim for the same product?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eNo, it is not possible to file both a freight claim and a warranty claim for the same product. If there is visible or hidden damage to the product, it should always be reported as a freight claim within 48 hours of its arrival at your facility. Approvals are subject to the delivery carrier but must be submitted within 48 hours of delivery. If the problem is due to a defective part, then it will be considered a warranty issue. \u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3\u003e\u003cspan\u003eReturn Policy\u003c\/span\u003e\u003c\/h3\u003e \u003cp\u003e\u003cspan\u003eTo initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCould you explain the process of obtaining an RMA (Return Merchandise Authorization)?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eReturn authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs there a re-stocking fee?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eYes. If eligible for a return, a 20% re-stocking fee will apply.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat if an RMA is issued by the manufacturer for a warranty?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eSome manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I refused damage product, will I need an RMA?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eNo. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs an RMA the same as a credit?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eNo. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I return obsolete or special-order items?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eNo. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens if I get an approved RMA but I don’t ship back the product?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eRMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens if the product I am returning is damaged or unsellable upon receipt?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eIt is our customers’ responsibility to return the product in the same new\/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I return a product that has been installed or burned?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan\u003eNo. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and\/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.\u003c\/span\u003e\u003c\/p\u003e","brand":"Dimplex","offers":[{"title":"IgniteXL \/ 50\"","offer_id":49286043205786,"sku":"XLF50","price":1921.49,"currency_code":"PKR","in_stock":true},{"title":"IgniteXL \/ 60\"","offer_id":49286043238554,"sku":"XLF60","price":2141.99,"currency_code":"PKR","in_stock":true},{"title":"IgniteXL \/ 74\"","offer_id":49286043271322,"sku":"XLF74","price":2330.99,"currency_code":"PKR","in_stock":true},{"title":"IgniteXL \/ 100\"","offer_id":49286043304090,"sku":"XLF100","price":2645.99,"currency_code":"PKR","in_stock":true}],"url":"https:\/\/coretarps.co.uk\/products\/dimplex-ignitexl%c2%ae-built-in-linear-electric-fireplace","provider":"My Store","version":"1.0","type":"link"}