{"product_id":"dimplex-revillusion-36-portrait-built-in-firebox","title":"Dimplex Revillusion 36\" Portrait Built-In Firebox","description":"\u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eImmerse yourself in the timeless elegance of Revillusion®, an electric fireplace that beautifully captures the essence of traditional design. Experience the mesmerizing dance of flickering flames as they gracefully interplay with glowing logs, all set against a backdrop of herringbone brick interior adorned with natural soot markings. The combination of these classic, sophisticated features creates an atmosphere that is both authentic and enduring.\u003c\/span\u003e\u003c\/p\u003e \u003ch3\u003e\u003cspan\u003eFeatures\u003c\/span\u003e\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eRevillusion® Flame Technology\u003c\/strong\u003e: Experience ultrarealistic flames that closely resemble natural fire. Adjust the flames' brightness and height to create the perfect ambiance.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eReflective Flame Panel\u003c\/strong\u003e: The included translucent acrylic panel reflects the flames, making them appear as if they originate from within the logs for a more authentic look.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eThruView™ Full-depth Design\u003c\/strong\u003e: Enjoy an unobstructed view of the fireplace interior with clear visibility through the flames, allowing for a captivating display.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003ePowerful Heating\u003c\/strong\u003e: The fan-forced heater delivers efficient and powerful on-demand heat, capable of warming up to 1,000 square feet of space.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eFlame Speed\u003c\/strong\u003e: Customize the speed of the flames to suit your desired atmosphere, allowing you to set the perfect mood for any occasion.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eColor Enhancement\u003c\/strong\u003e: Choose from flame base colors in red and orange, providing versatility and the ability to match your preferences or room decor.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eRealogs® Plus\u003c\/strong\u003e: Enjoy the authenticity of handcrafted Realogs, molded from real wood logs. The inner lit LED lights create a glowing and pulsating effect, mimicking burning logs.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eBrightness and Flicker\u003c\/strong\u003e: Adjust the brightness of the interior lighting, including a midnight mode that reduces glare from the TV by turning off the lighting.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eAll-season Flames\u003c\/strong\u003e: Revel in the unique charm of the fireplace's flames throughout the year, even without activating the heating function.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eJust Plug It In \/ Direct-wire\u003c\/strong\u003e: The unit comes with a 120V plug-in cord kit for easy installation. Alternatively, you can remove the cord and hardwire the unit to a 120V\/240V power supply.\u003c\/p\u003e \u003c\/li\u003e \u003cli\u003e \u003cp\u003e\u003cstrong\u003eEasy Installation\u003c\/strong\u003e: No venting, gas lines, or piping is required. Simply frame, wire, and finish the unit for a quick and hassle-free installation process.\u003c\/p\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003ch3\u003e\u003cspan class=\"_value-text_xztep4\" title=\"Includes a three-stage remote control – control the heat and flame with the touch of a button.\"\u003eSpecifications\u003c\/span\u003e\u003c\/h3\u003e \u003ctable\u003e \u003cthead\u003e \u003ctr\u003e \u003cth\u003eProperty\u003c\/th\u003e \u003cth\u003eValue\u003c\/th\u003e \u003c\/tr\u003e \u003c\/thead\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd\u003eProduct Finish\u003c\/td\u003e \u003ctd\u003eBlack\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eWattage\u003c\/td\u003e \u003ctd\u003e1300\/1975\/2575\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eVoltage\u003c\/td\u003e \u003ctd\u003e120\/208\/240\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBTU\u003c\/td\u003e \u003ctd\u003e4436\/6739\/8786\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Height (in)\u003c\/td\u003e \u003ctd\u003e30.27\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Depth\/Length (cm)\u003c\/td\u003e \u003ctd\u003e30.66\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Width (cm)\u003c\/td\u003e \u003ctd\u003e94.41\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Height (cm)\u003c\/td\u003e \u003ctd\u003e76.89\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Weight (kg)\u003c\/td\u003e \u003ctd\u003e36.78\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eTimer\u003c\/td\u003e \u003ctd\u003e1\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eRemote Control\u003c\/td\u003e \u003ctd\u003eYes\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eBuilt-in Thermostat\u003c\/td\u003e \u003ctd\u003eYes\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eAutomatic Shut-Off\u003c\/td\u003e \u003ctd\u003eYes\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003ePower Source\u003c\/td\u003e \u003ctd\u003eElectric\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eWarranty\u003c\/td\u003e \u003ctd\u003e2 yr parts, 1 yr service, limited\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd\u003eProduct Width (in)\u003c\/td\u003e \u003ctd\u003e37.17\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch3\u003e\u003c\/h3\u003e \u003ch3\u003eAbout Dimplex\u003c\/h3\u003e \u003cp\u003eDimplex is a leading company in the electric heating solutions and fireplace industry. Since its establishment in 1973, Dimplex has been providing energy-efficient and environmentally-friendly products to customers worldwide. Their products are designed to offer optimal comfort and convenience to customers, while reducing their energy consumption and costs.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eOne of Dimplex's main advantages is their commitment to innovation. They continuously invest in research and development to create new technologies and designs that improve the performance and energy efficiency of their products. As a result, Dimplex has received numerous awards and accolades for their innovative solutions.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eAnother key advantage of Dimplex's products is their versatility. They offer a wide range of products suitable for various settings, including electric fireplaces, electric stoves, baseboard heaters, and wall-mounted heaters. Additionally, their products can be controlled with a mobile app, which allows customers to manage their heating preferences from anywhere at any time. This level of control and convenience has made Dimplex a popular choice for both residential and commercial customers.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cimg alt=\"\" src=\"https:\/\/cdn.shopify.com\/s\/files\/1\/0687\/0735\/2871\/files\/dimplex-vector-logo_240x240.jpg?v=1689382930\"\u003e\u003c\/p\u003e \u003ch3\u003eWarranty\u003c\/h3\u003e \u003cp\u003eIn the event of a problem with a product, we advise customers to contact the manufacturer's technical support lines to identify the issue and obtain any necessary part numbers. Having part numbers and serial numbers on hand is crucial for a successful call and throughout the warranty process. While we encourage troubleshooting and information gathering to file a warranty claim, we do not recommend initiating a claim directly with the manufacturer. Instead, please use our web form to submit a warranty claim, and we'll take care of the rest.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eAlthough all warranties are subject to the manufacturer's terms and conditions, submitting a claim directly to them can hinder our warranty team's ability to assist you through the process. We strive to support you and your customers in the best possible way, and our experience allows us to ensure a quick and transparent warranty process. Trust us to submit any claims on your behalf, as we are committed to providing the most efficient and effective service.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003eTo begin your warranty claim, simply fill out our\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/afdistributors.com\/warranty-policy\/\" data-mce-href=\"https:\/\/afdistributors.com\/warranty-policy\/\" target=\"_blank\"\u003e\u003cstrong\u003ewarranty claim web form\u003c\/strong\u003e.\u003cspan\u003e \u003c\/span\u003e\u003c\/a\u003e It is important to provide all the required information in the form, as these fields are mandatory and necessary for the manufacturer. After submitting the form, our customer service team will process it and forward it to the warranty department. If any further information is required, our team will contact you to request it.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWarranty Claim Process\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e1. Reach out to the manufacturer’s tech support to troubleshoot the issue and gather any applicable part numbers, case numbers, etc.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e2. Complete and submit the\u003cspan\u003e \u003c\/span\u003e\u003cstrong\u003e\u003ca href=\"https:\/\/afdistributors.com\/warranty-policy\/\" data-mce-href=\"https:\/\/afdistributors.com\/warranty-policy\/\" target=\"_blank\"\u003ewarranty claim web form\u003c\/a\u003e\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003ewith all required information.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e3. Our warranty team submits the claim to the manufacturer on your behalf and sends confirmation that it was sent.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e4. We will provide any updates received from the manufacturer such as ETAs and tracking info.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the estimated time for receiving a replacement part?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eLead times can differ, particularly if items are out of stock. In such cases, the manufacturer may directly ship the product to the end customer. However, if drop-shipping is not an option, the item will be shipped to the dealer or distributor. If warranty items arrive at our warehouse, we will dispatch them as soon as possible.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs it possible to receive a replacement log set if the received one has a broken log?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eTypically, manufacturers provide individual log replacements, so there is no need to purchase a new log set entirely. If the product appears to be damaged upon delivery, it is advisable to refuse the shipment. This will change the nature of the problem from a warranty issue to a freight issue.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs it recommended to have a licensed professional carry out the installation of my product?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eCertainly, we strongly advise engaging a licensed professional to install and maintain your product. In some cases, manufacturers may not honor warranties or claims if the product was installed by an unlicensed individual.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs it possible to file both a freight claim and a warranty claim for the same product?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eNo, it is not possible to file both a freight claim and a warranty claim for the same product. If there is visible or hidden damage to the product, it should always be reported as a freight claim within 48 hours of its arrival at your facility. If the problem is due to a defective part, then it will be considered a warranty issue. However, certain circumstances may warrant special exceptions, but it is unlikely that both a freight and warranty claim will be necessary simultaneously.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3\u003e\u003cspan data-mce-fragment=\"1\"\u003eReturn Policy\u003c\/span\u003e\u003c\/h3\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eTo initiate the return process, customers must file an RMA within 60 days of the purchase. The RMA form must be filled out in its entirety and accompanied by pictures of the item(s) being returned. After the RMA form is submitted, our customer service team will begin the return process.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCould you explain the process of obtaining an RMA (Return Merchandise Authorization)?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eReturn authorizations must first be approved. Eligible items for return must be in their original packaging and in a new, re-sellable condition.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs there a re-stocking fee?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eYes. If eligible for a return, a 20% re-stocking fee will apply.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat if an RMA is issued by the manufacturer for a warranty?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eSome manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIf I refused damage product, will I need an RMA?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eNo. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eIs an RMA the same as a credit?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eNo. An RMA is simply documenting and approving the return of merchandise. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I return obsolete or special-order items?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eNo. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens if I get an approved RMA but I don’t ship back the product?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eRMA’s are valid for 60 days. If the items are not returned in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens if the product I am returning is damaged or unsellable upon receipt?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eIt is our customers’ responsibility to return the product in the same new\/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.\u003c\/span\u003e\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I return a product that has been installed or burned?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cspan data-mce-fragment=\"1\"\u003eNo. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and we are not responsible for any items once they have been installed and\/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.\u003c\/span\u003e\u003c\/p\u003e","brand":"Dimplex","offers":[{"title":"Herringbone","offer_id":49285961318554,"sku":"500002398","price":1741.94,"currency_code":"PKR","in_stock":true},{"title":"Weathered Concrete","offer_id":49285961351322,"sku":"500002399","price":1741.94,"currency_code":"PKR","in_stock":true}],"url":"https:\/\/coretarps.co.uk\/products\/dimplex-revillusion-36-portrait-built-in-firebox","provider":"My Store","version":"1.0","type":"link"}