{"product_id":"matrix-1900-wood-insert","title":"Matrix 1900 Wood Insert","description":"\u003cp\u003e\u003cstrong\u003eOsburn Matrix 1900 Wood Insert\u003c\/strong\u003e\u003cspan\u003e \u003c\/span\u003eoffers a high-end wood log insert designed for maximum heat output and efficiency. One of the most innovative Osburn units, the Matrix Insert is able to heat a large area and includes a powerful blower to increase heat circulation. The Osburn Matrix is an EPA-certified appliance. The well-designed unit features a firebox lined with refractory bricks for more even heat distribution while the stainless steel secondary air system improves gas combustion and reduces harmful gas emission.\u003c\/p\u003e \u003cp\u003eThe approximate heating area ranges from 250 - 1,200ft² while the unique design also creates an automatic glass \"air wash\" system that keeps the glass door clean without any additional effort. The heavy duty carbon steel construction ensures a high-quality and durable product while the metallic black color integrates into any room's decor.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3\u003eFeatures\u003c\/h3\u003e \u003cul\u003e \u003cli\u003eBlack Metallic carbon steel construction for long-term durability\u003c\/li\u003e \u003cli\u003eHeavy duty ceramic bricks provide better, more even heat distribution\u003c\/li\u003e \u003cli\u003eUnique vacuum design creates efficient combustion to prevent creosote build-up on the glass door\u003c\/li\u003e \u003cli\u003eSecondary air system creates second combustion zone to improve combustion\u003c\/li\u003e \u003c\/ul\u003e \u003ctable class=\"data table additional-attributes\" id=\"product-attribute-specs-table\" style=\"margin-left: 0px; margin-right: auto;\" data-mce-style=\"margin-left: 0px; margin-right: auto;\"\u003e \u003ccaption class=\"table-caption\"\u003e\u003c\/caption\u003e \u003ctbody\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eManufacturer\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Manufacturer\"\u003eOsburn\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eManufacturer Part Number\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Manufacturer Part Number\"\u003eOB01900-Config\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eOverall Length\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Overall Length\"\u003e21 Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eOverall Width\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Overall Width\"\u003e36 Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eOverall Height\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Overall Height\"\u003e23.875 Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eBTU Maximum\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"BTU Maximum\"\u003e45000 BTU\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eCertification\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Certification\"\u003eCSA\/UL\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eFeatures\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Features\"\u003eIncludes Blower Kit\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eFuel Type\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Fuel Type\"\u003eWood\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eMobile Home Approved\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Mobile Home Approved\"\u003eNo\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eGlass Viewing Width\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Glass Viewing Width\"\u003e18 Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eGlass Viewing Height\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Glass Viewing Height\"\u003e8.125 Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eBurn Time\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Burn Time\"\u003e4 - 6 hours\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eCombustion Technology\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Combustion Technology\"\u003eNon-Catalytic\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eMaximum Log Length\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Maximum Log Length\"\u003e17 Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eLog Positioning\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Log Positioning\"\u003eOver Width\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eSteel Thickness (Top)\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Steel Thickness (Top)\"\u003e3\/16-Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eMinimum Floor Protection (Front of Unit)\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Minimum Floor Protection (Front of Unit)\"\u003e15.5-Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eOpening Height\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Opening Height\"\u003e7.875 Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eRecommended Chimney Diameter\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Recommended Chimney Diameter\"\u003e6-Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eOpening Width\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Opening Width\"\u003e18.25 Inches\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eEmissions\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Emissions\"\u003e1.5 g\/h\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth class=\"col label\" scope=\"row\"\u003eOptimum Efficiency\u003c\/th\u003e \u003ctd class=\"col data\" data-th=\"Optimum Efficiency\"\u003e78 %\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3\u003eWarranty\u003c\/h3\u003e \u003cp\u003eOur warranty team has 30 years of experience and we want to use this to your benefit!\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eOnce a problem pops up, we always recommended that you and\/or your customer reach out to the manufacturer’s technical support lines to identify the issue and receive any part numbers necessary for the product in question. Part numbers and serial numbers will be essential for success on these calls and throughout the entire warranty process. While we ask you to troubleshoot and gather the information needed to submit the warranty to the manufacturer, we also ask that you refrain from initiating a claim through them. Instead, submit the warranty claim via our web form and we’ll submit it for you. \u003cbr\u003eSince all warranties are manufacturer warranties with their own terms and conditions, deciding to submit a claim directly isn’t the end of the world. It will largely inhibit our warranty team’s ability to assist you throughout the process which is why we recommend letting us submit any claims on your behalf. We’re here to support you and your customers and know the best practices to ensure the most expedited and transparent warranty process. \u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow do I start my warranty claim?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eWarranty claims are initiated by completing our warranty claim web form. All fields on the form are requirements from the manufacturer and are considered essential information. Once submitted, the completed form is sent to our customer service team to process with AF Distributors’ warranty department. If any missing or additional information is needed, our team will request it. \u003c\/p\u003e \u003cp\u003e\u003cbr\u003eWarranty Claim Form: https:\/\/www.afdistributors.com\/warranty-policy\/\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eWarranty Claim Process\u003cbr\u003e\u003c\/p\u003e \u003cp\u003e1. Reach out to the manufacturer’s tech support to troubleshoot the issue and gather any applicable part numbers, case numbers, etc.\u003cbr\u003e2. Complete and submit the warranty claim web form with all required information.\u003cbr\u003e3. AF Distributors’ warranty team submits the claim to the manufacturer on your behalf and sends confirmation that it was sent.\u003cbr\u003e4. AF Distributors provides any updates received from the manufacturer such as ETAs and tracking info.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eHow long does it take to get a replacement part?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eUltimately, lead times vary. This is especially true if items are on backorder. The manufacturer may dropship from their facility to the end customer, but if drop-shipping is unavailable the product will ship to the dealer or distributor. Warranty items that arrive at our warehouse will be sent out at our earliest availability.\u003c\/p\u003e \u003cp\u003eCan I receive a new log set if I received one with a broken log?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIn most cases, manufacturers offer individual log replacements so it’s unlikely that you will need an entirely new log set. If there is visible damage to the product upon arrival, it is highly recommended that the receiver refuses the shipment. This will automatically change the nature of the issue from being warranty related to becoming freight related. The damaged product will need to be sent back to AF Distributors and our customer service team should be contacted immediately to get the product or a replacement log\u003cbr\u003ere-shipped and a freight claim started.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eShould I have a licensed professional install my product?\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eYes, we highly recommend using a licensed professional to install and service your product. Some manufacturers will void warranties and deny claims if the product was not installed by a licensed\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eCan I submit a freight claim and a warranty claim on the same product?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eNo, a claim is either freight or warranty. If there is damage to the product (visible or concealed), it should always be filed as a freight claim within 48 hours of arrival at your facility. If it is a defective part, it will be a warranty issue. There are special exceptions based on the circumstances, but it is highly unlikely that a situation requires a freight and warranty claim simultaneously.\u003c\/p\u003e \u003cp\u003e \u003c\/p\u003e \u003ch3\u003eReturn Policy\u003c\/h3\u003e \u003cp\u003eOur customers have 60 days to file an RMA. RMA forms must be completed entirely and include pictures of the item(s) you wish to return. Once submitted, the RMA process with our customer service team can begin.\u003c\/p\u003e \u003cp\u003e \u003cbr\u003eHow does an RMA work?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eReturn authorizations must first be approved by AF Distributors. All eligible products must be returned in their original packaging and in new, re-sellable condition. \u003cbr\u003e\u003c\/p\u003e \u003cp\u003eReturn Merchandise Authorization Form: https:\/\/www.afdistributors.com\/return-policy\/\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIs there a re-stocking fee?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eYes. If eligible for return, a 20% re-stocking fee will apply.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eWhat if an RMA is issued by the manufacturer for a warranty?\u003cbr\u003eSome manufacturers will request that warranty claim items be returned directly to them. In this instance, we will coordinate with the manufacturer and we will provide both the RMA and the BOLs to you.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIf I refused damage product, will I need an RMA?\u003cbr\u003eNo. If product is refused due to damage, the freight claim will be automatically initiated by the carrier and returned to AF Distributors. Please alert our customer service team immediately so we can coordinate a replacement shipment or issue a credit.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIs an RMA the same as a credit?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eNo. An RMA is simply documenting and approving the return of merchandise to AF Distributors. Upon approval, credits will be issued and are handled on a case-by-case basis. For example, RMAs received in unsellable condition are not eligible for credit. To avoid running into a situation like that, it is best to ship your return in a way that minimizes damage. If the product is eligible for credit, it will be applied to the original invoice.\u003c\/p\u003e \u003cp\u003e\u003cbr\u003eCan I return obsolete or special-order items?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eNo. Special order items cannot be canceled or returned once they have been ordered from the manufacturer. Obsolete or discontinued product cannot be returned once purchased.\u003c\/p\u003e \u003cp\u003e \u003cbr\u003eWhat happens if I get an RMA approved by AF Distributors but I don’t ship back the\u003cbr\u003eproduct?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eRMA’s are valid for 60 days. If the items are not return to AF Distributors in new, re-sellable condition by that time the RMA will expire and the product will not be eligible for a new RMA.\u003c\/p\u003e \u003cp\u003eWhat happens if the product I am returning is damaged or unsellable upon receipt?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eIt is our customers’ responsibility to return the product in the same new\/undamaged condition in which it was received. If a returned product is damaged, it will not be eligible for credit. We are not responsible for items received damaged.\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eCan I return a product that has been installed or burned?\u003cbr\u003e\u003c\/p\u003e \u003cp\u003eNo. If a customer has installed or burned a product, the RMA will be denied. This is a liability issue and AF Distributors is not responsible for any items once they have been installed and\/or burned. If an item is believed to be defective, we will be happy to assist you with the warranty process.\u003c\/p\u003e","brand":"Osburn","offers":[{"title":"BLACK DOOR OVERLAY \/ RIGID FIRESCREEN","offer_id":49286013845658,"sku":null,"price":2155.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ OFFSET LINER ADAPTER","offer_id":49286013878426,"sku":null,"price":2218.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ 5\"Ø FRESH AIR INTAKE KIT","offer_id":49286013911194,"sku":null,"price":2092.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ 5''Ø FRESH AIR INTAKE REGISTER WITH AIRTIGHT DAMPER","offer_id":49286013943962,"sku":null,"price":2204.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ LINER HOOK UP SYSTEM","offer_id":49286013976730,"sku":null,"price":2106.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ 32\" X 44\" CUTTABLE FACEPLATE (18 GA)","offer_id":49286014009498,"sku":null,"price":2169.3,"currency_code":"PKR","in_stock":true},{"title":"BLACK DOOR OVERLAY \/ 5\"Ø X 4' INSULATED FLEX PIPE FOR FRESH AIR INTAKE","offer_id":49286014042266,"sku":null,"price":2060.8,"currency_code":"PKR","in_stock":true},{"title":"BRUSHED NICKEL DOOR OVERLAY \/ RIGID FIRESCREEN","offer_id":49286014075034,"sku":null,"price":2260.3,"currency_code":"PKR","in_stock":true},{"title":"BRUSHED NICKEL DOOR OVERLAY \/ OFFSET LINER ADAPTER","offer_id":49286014107802,"sku":null,"price":2323.3,"currency_code":"PKR","in_stock":true},{"title":"BRUSHED NICKEL DOOR OVERLAY \/ 5\"Ø FRESH AIR INTAKE KIT","offer_id":49286014140570,"sku":null,"price":2197.3,"currency_code":"PKR","in_stock":true},{"title":"BRUSHED NICKEL DOOR OVERLAY \/ 5''Ø FRESH AIR INTAKE REGISTER WITH AIRTIGHT DAMPER","offer_id":49286014173338,"sku":null,"price":2309.3,"currency_code":"PKR","in_stock":true},{"title":"BRUSHED NICKEL DOOR OVERLAY \/ LINER HOOK UP SYSTEM","offer_id":49286014206106,"sku":null,"price":2211.3,"currency_code":"PKR","in_stock":true},{"title":"BRUSHED NICKEL DOOR OVERLAY \/ 32\" X 44\" CUTTABLE FACEPLATE (18 GA)","offer_id":49286014238874,"sku":null,"price":2274.3,"currency_code":"PKR","in_stock":true},{"title":"BRUSHED NICKEL DOOR OVERLAY \/ 5\"Ø X 4' INSULATED FLEX PIPE FOR FRESH AIR INTAKE","offer_id":49286014271642,"sku":null,"price":2165.8,"currency_code":"PKR","in_stock":true}],"url":"https:\/\/coretarps.co.uk\/products\/matrix-1900-wood-insert","provider":"My Store","version":"1.0","type":"link"}