{"product_id":"topdon-usa-phoenix-remote-automotive-diagnostic-scanner","title":"Topdon USA Phoenix Remote Automotive Diagnostic Scanner","description":"\u003cdiv class=\"divider\"\u003e\u003cimg src=\"https:\/\/cdn11.bigcommerce.com\/s-ew8kwapfc4\/images\/stencil\/original\/image-manager\/golden-bar.png?t=1681903157\" alt=\"\" width=\"1198\" height=\"8\"\u003e\u003c\/div\u003e \u003cdiv class=\"kd-main-product-feature-container\"\u003e \u003cdiv class=\"panel\"\u003e \u003cdiv class=\"kd-product-feature-continer kd-flex-row-2\"\u003e \u003cdiv class=\"kd-prouduct-feature-item kd-prouduct-feature-content\"\u003e \u003ch2\u003eA scanner that can put another technician on the car with you\u003c\/h2\u003e \u003cp\u003eThe Phoenix Remote's defining capability is not in its hardware list. It is that the tool supports remote diagnosis with voice and video calls, and that TOPDON staffs the other end of that call with its own technicians. A shop that hits a job outside its experience does not have to choose between guessing and sending the car away — it can bring a specialist onto the vehicle in real time, with live data in front of both of them.\u003c\/p\u003e \u003cp\u003eFor a small independent, that is a structural change rather than a feature. The jobs you currently turn down are turned down because nobody in the building has seen one before, not because the scanner cannot connect to the car.\u003c\/p\u003e \u003ch3\u003eHow the remote side actually works, and what it depends on\u003c\/h3\u003e \u003cp\u003eTwo things are described in the product's own copy. The tool supports voice and video calls so a customer or a colleague and a technician can talk while looking at the same vehicle, and TOPDON's technical support includes a remote service team of its own technicians available to assist during a remote diagnosis session.\u003c\/p\u003e \u003cp\u003eWhat follows from that is worth thinking through before purchase. Remote diagnosis is a network-dependent function: the value arrives over your internet connection, so a bay with poor wireless coverage will get poor results from the most interesting thing this tool does. It is also a service relationship rather than a one-off hardware purchase — check the terms and availability of the remote support that comes with your unit, and ask us if you want that confirmed in writing before ordering.\u003c\/p\u003e \u003ch3\u003eThe protocol caveat we would rather you read here than discover later\u003c\/h3\u003e \u003cp\u003e\u003cstrong\u003eThis model's interface support for J2534 is qualified.\u003c\/strong\u003e The specification lists the MDCI as supporting CAN2.0, CAN FD, DoIP, \u003cem\u003eJ2534 (only for Remote Access programming)\u003c\/em\u003e, D-PDU and RP1210 — and that parenthesis is doing real work. On this tool J2534 is scoped to remote access programming rather than offered as a general pass-through capability.\u003c\/p\u003e \u003cp\u003eIf you are buying a scanner specifically to run a manufacturer's own pass-through programming software on a laptop, that qualification is the most important line on the page, and it is printed in small type inside a protocol list where it is easy to miss. Ask us to confirm what your intended use requires before you order. We would rather lose the sale than sell the wrong tool for a job.\u003c\/p\u003e \u003cp\u003eThe rest of the protocol coverage is unqualified and is what allows the tool to work across passenger cars, commercial vehicles and semi-trucks, including gateway-equipped makes through FCA Secure Gateway Access.\u003c\/p\u003e \u003ch3\u003eCoverage, programming and topology\u003c\/h3\u003e \u003cp\u003eThe database covers over 200 vehicle models, including new energy vehicles — which matters commercially, because hybrid and electric work is the segment where a shop either has the tool or refers the customer elsewhere. Cloud-based programming is offered for 9 or more makes, and advanced functions for unlocking vehicle features are listed for Audi, BMW, Ford, Mercedes-Benz, Toyota and Volkswagen among others. VAG guided procedures give step-by-step direction on Volkswagen, Audi, Skoda and SEAT.\u003c\/p\u003e \u003cp\u003eTopology mapping draws the vehicle's module network as a diagram rather than a list. On a car with a communication fault, that picture is frequently the diagnosis: the module that has gone quiet, and where on the bus it sits, are visible in one glance instead of inferred from a page of U-codes.\u003c\/p\u003e \u003ch3\u003eThe tablet itself\u003c\/h3\u003e \u003cp\u003eA 10.1\" 1280 x 800 display on a 4-core 2.0 GHz processor running Android 10.0, with 4G of memory and 128G of storage, a 13MP rear camera and a 12000 mAh battery. The camera is not a throwaway inclusion on a tool built around remote work — it is how the technician at the far end sees the corroded connector you are describing. Operating voltage runs from 9 to 36V, and 23 languages are supported. Package dimensions and shipping size are listed in the specification table further down this page.\u003c\/p\u003e \u003ch3\u003ePerfect For\u003c\/h3\u003e \u003cul\u003e \u003cli\u003e \u003cstrong\u003eSmall independents without a resident diagnostic specialist\u003c\/strong\u003e — this is the tool that lets you keep the job in the building.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eMobile technicians\u003c\/strong\u003e who need backup they cannot get by walking to the next bay.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eShops starting on hybrid and electric work\u003c\/strong\u003e, given the new energy vehicle coverage.\u003c\/li\u003e \u003cli\u003e \u003cstrong\u003eMixed passenger and commercial fleets\u003c\/strong\u003e, including semi-trucks.\u003c\/li\u003e \u003c\/ul\u003e \u003ch3\u003eWhat's in the Box\u003c\/h3\u003e \u003cp\u003eThe listing names the tablet and its MDCI communication interface. It does not state any other inclusions, so we are not going to list any:\u003c\/p\u003e \u003cul\u003e \u003cli\u003ePhoenix Remote tablet\u003c\/li\u003e \u003cli\u003eMDCI communication interface\u003c\/li\u003e \u003c\/ul\u003e \u003cp\u003eNote that this model's interface is described simply as the MDCI. The Phoenix Max and Phoenix Smart in this range are described as shipping with the MDCI \u003cem\u003ePro\u003c\/em\u003e, and their published protocol lists differ from this one. If which interface you receive matters to you, ask us to confirm it against the current shipping configuration before you order.\u003c\/p\u003e \u003ch3\u003eSpecifications\u003c\/h3\u003e \u003ctable\u003e \u003cthead\u003e\u003ctr\u003e \u003cth scope=\"col\"\u003eTablet\u003c\/th\u003e \u003cth scope=\"col\"\u003e\u003c\/th\u003e \u003c\/tr\u003e\u003c\/thead\u003e \u003ctbody\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eDisplay\u003c\/th\u003e \u003ctd\u003e10.1\", 1280 x 800\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eProcessor\u003c\/th\u003e \u003ctd\u003e4-core, 2.0 GHz\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eOperating system\u003c\/th\u003e \u003ctd\u003eAndroid 10.0\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eMemory \/ storage\u003c\/th\u003e \u003ctd\u003e4G \/ 128G\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eRear camera\u003c\/th\u003e \u003ctd\u003e13MP\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eBattery\u003c\/th\u003e \u003ctd\u003e12000 mAh\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eOperating voltage\u003c\/th\u003e \u003ctd\u003e9 to 36V\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eLanguages\u003c\/th\u003e \u003ctd\u003e23\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ctable\u003e \u003cthead\u003e\u003ctr\u003e \u003cth scope=\"col\"\u003eMDCI interface\u003c\/th\u003e \u003cth scope=\"col\"\u003e\u003c\/th\u003e \u003c\/tr\u003e\u003c\/thead\u003e \u003ctbody\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eProtocols\u003c\/th\u003e \u003ctd\u003eCAN2.0, CAN FD, DoIP, D-PDU, RP1210\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eJ2534\u003c\/th\u003e \u003ctd\u003eRemote Access programming only — see above\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003cth scope=\"row\"\u003eGateway\u003c\/th\u003e \u003ctd\u003eFCA Secure Gateway Access supported\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003ch3\u003eCertification and authorisation\u003c\/h3\u003e \u003cp\u003eNo certification or third-party listing is claimed for this product in its data, and none is implied here. For a scan tool the question that actually bites is authorisation rather than certification: secure gateway access, online coding and cloud programming all depend on your own account with each vehicle manufacturer's service portal, and those accounts are bought from the manufacturer, not from us. Tell us which makes you need to program and we will tell you what else you are likely to need.\u003c\/p\u003e \u003ch3\u003eShipping and Delivery\u003c\/h3\u003e \u003cp\u003eThis item ships free within the lower 48 states, so there is nothing to add at checkout. Nothing is fixed into this page, because carrier pricing changes and a printed figure would only mislead.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCheck the contents before the packaging is discarded.\u003c\/strong\u003e Confirm the tablet and the interface are both present and undamaged, and record any transit damage on the carrier's paperwork at the moment of delivery. A clean signature followed by a damage report days later is a difficult claim to win.\u003c\/p\u003e \u003ch3\u003eWarranty\u003c\/h3\u003e \u003cp\u003eNo warranty term is recorded for this product in our data, so none is stated here rather than guessed. Ask and we will confirm it in writing; our \u003ca href=\"https:\/\/mechanicsuperstore.com\/pages\/warranty-claims\"\u003ewarranty claims page\u003c\/a\u003e explains how a claim is handled. Software entitlements and hardware cover are separate things with separate durations — worth clarifying both at the point of purchase.\u003c\/p\u003e \u003cp\u003eA standing rule for electronic tools: \u003cstrong\u003edo not open a failed unit before the claim is raised.\u003c\/strong\u003e A broken warranty seal is routinely read as tampering and can end cover that would otherwise have replaced the tool outright.\u003c\/p\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003cdiv class=\"kd-main-product-details-container\"\u003e \u003ch3 class=\"h3 accordion\"\u003eProduct Features\u003c\/h3\u003e \u003cdiv class=\"panel\"\u003e \u003cdiv class=\"kd-product-details-continer kd-flex-row\"\u003e \u003cdiv class=\"kd-prouduct-details-item\"\u003e \u003cul\u003e \u003cli\u003e\u003cspan\u003eDual Diagnosis for Limitless Capabilities\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eGet the Job Done at Any Time and from Anywhere\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eGet Instant Support From TOPDON Professionals\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eAccess the Latest Protocols with the Remote\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eCloud-Based Programming for 9+ Brands!\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eAccess to Advanced Functions\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eNew Energy Cars\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003e200 Vehicle Models\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eTopology Mapping\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e\u003cspan\u003eFCA Secure Gateway Access\u003c\/span\u003e\u003c\/li\u003e \u003cli\u003e \u003cspan\u003eVAG (Volkswagen Audi Group) Coverage\u003c\/span\u003e\u003cimg src=\"https:\/\/cdn11.bigcommerce.com\/s-ew8kwapfc4\/images\/stencil\/original\/image-manager\/golden-bar.png?t=1681903157\" alt=\"\" width=\"1198\" height=\"8\"\u003e \u003c\/li\u003e \u003c\/ul\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003cdiv class=\"kd-main-product-spec-container\"\u003e \u003ch3 class=\"h3 accordion\"\u003eProduct Specifications\u003c\/h3\u003e \u003cdiv class=\"panel\"\u003e \u003cdiv class=\"kd-product-spec-continer kd-flex-row\"\u003e \u003cdiv class=\"kd-prouduct-spec-item\"\u003e \u003ch4 class=\"h4\"\u003ePHOENIX REMOTE TECHNICAL SPECS\u003c\/h4\u003e \u003ctable border=\"0\" cellspacing=\"0\"\u003e \u003ctbody\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eScreen Dimensions\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003eLCD 10.1”, 1280 x 800\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eCPU\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e4-Core Processor, 2.0 GHz\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eOperating System\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003eAndroid 10.0\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eRAM\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e4G\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eROM\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e128G\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eRear Camera\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e13MP\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eBattery\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e12000 mAh\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eOperating Voltage\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e9~36V\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eStorage Temperature\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e-20℃~60℃（-4℉~140℉）\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eWorking Temperature\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e0℃~50℃（32℉~122℉）\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eDimension\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e291 x 199 x 50mm (11.46 x 7.83 x 1.97”)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003ePackage size\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e563 x 412 x 184mm (22.16 x 16.22 x 7.24”)\u003c\/td\u003e \u003c\/tr\u003e \u003ctr\u003e \u003ctd align=\"left\" width=\"50%\"\u003eMultilingual Support\u003c\/td\u003e \u003ctd align=\"right\" width=\"50%\"\u003e23 Languages\u003c\/td\u003e \u003c\/tr\u003e \u003c\/tbody\u003e \u003c\/table\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003c\/div\u003e \u003cdiv class=\"divider\"\u003e\u003cimg src=\"https:\/\/cdn11.bigcommerce.com\/s-ew8kwapfc4\/images\/stencil\/original\/image-manager\/golden-bar.png?t=1681903157\" alt=\"\" width=\"1198\" height=\"8\"\u003e\u003c\/div\u003e \u003cdiv class=\"kd-main-product-downloads-container\"\u003eShop our \u003ca href=\"https:\/\/mechanicsuperstore.com\/collections\/car-lifts-portable-car-lifts\" target=\"_blank\" title=\"\" rel=\"noopener\"\u003eTopdon Scanner inventory.\u003c\/a\u003e \u003c\/div\u003e","brand":"TOPDON","offers":[{"title":"Default Title","offer_id":49287144079514,"sku":"PXREMOTE","price":1610.0,"currency_code":"PKR","in_stock":true}],"url":"https:\/\/coretarps.co.uk\/products\/topdon-usa-phoenix-remote-automotive-diagnostic-scanner","provider":"My Store","version":"1.0","type":"link"}