Privacy Policy

Effective date: 10 19 2019
Last updated: 02 20 2026

Pro Grade Warehouse (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, make a purchase, contact us, or otherwise interact with our business. It also explains the choices and rights available to you.

Core Tarps is operated by ELMBER TRADE LTD, located at 61 Bridge Street, Kington, Herefordshire, HR5 3DJ
United Kingdom. This policy applies to https://coretarps.co.uk/ and the services that link to it.

Questions or privacy requests can be sent to support@coretarps.co.uk

1. Information We Collect

The information we collect depends on how you interact with us.

Information you provide

When you place an order, request assistance, or otherwise communicate with us, we may collect:

  • Contact information: Your name, email address, telephone number, and billing or shipping address.

  • Order information: Products purchased, order history, delivery instructions, and details about returns, refunds, or warranty requests.

  • Account information: Login credentials and account preferences, if you create an account.

  • Payment information: Information necessary to process payments, refunds, and transaction verification.

  • Communications: Messages, product questions, feedback, and other information you choose to send us.

  • Business information: Company name and relevant purchasing details, if you purchase on behalf of a business.

We use Shopify Payments to collect payments.

Please avoid sending sensitive personal information, such as government identification numbers or full payment card details, through ordinary email or contact forms.

Information collected automatically

When you use our website, we may collect technical and usage information, including your IP address, browser type, device information, referring pages, pages viewed, and the dates and times of your visits. We may also derive an approximate location from your IP address.

Information from other sources

We may receive information from payment providers, delivery partners, and other providers involved in completing your transaction—for example, payment confirmation, fraud alerts, or delivery status.

2. How We Use Your Information

We use personal information, as relevant to your interaction with us, to:

  • Process payments and fulfill, ship, and manage orders.

  • Provide order updates and respond to questions.

  • Handle returns, refunds, disputes, and warranty requests.

  • Create and maintain customer accounts, where available.

  • Operate, maintain, and improve our website and customer service.

  • Detect and prevent fraud, unauthorized access, and misuse.

  • Send promotional communications where permitted by law and consistent with your preferences.

  • Maintain business records, meet legal obligations, and establish or defend legal claims.

When information is necessary to fulfill an order or provide a requested service, choosing not to provide it may prevent us from completing that request.

3. How We Disclose Your Information

We may disclose personal information to the following recipients when necessary for the purposes described in this policy:

  • Service providers: Companies that support our website, payments, order management, communications, IT systems, and customer support.

  • Fulfillment and delivery partners: Warehouses, suppliers, and carriers involved in preparing and delivering your purchases.

  • Professional advisers: Accountants, auditors, insurers, and legal advisers assisting our business.

  • Authorities and other parties: When required by law or reasonably necessary to address fraud, protect rights or safety, or respond to valid legal requests.

  • Parties to a business transaction: In connection with a proposed or completed merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable privacy requirements.

  • Recipients you authorize: When you direct us to disclose information or give the necessary consent.

4. Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to support shopping features, remember preferences, understand website activity, and, if enabled, support advertising.

You can manage cookies through your browser settings. Blocking certain cookies may affect features such as your shopping cart or account login. Where applicable law requires consent for particular technologies, we obtain that consent before using them.

5. Marketing Preferences

You can unsubscribe from promotional emails by using the unsubscribe link in those messages or contacting support@coretarps.co.uk

Unsubscribing from marketing does not stop necessary communications about purchases, deliveries, refunds, security, or other services you have requested.

6. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining required records, resolving disputes, and meeting legal obligations.

Retention depends on the type of information, our relationship with you, applicable recordkeeping requirements, and whether information is needed for an ongoing dispute or investigation. When information is no longer needed, we delete it or make it no longer identifiable, subject to applicable legal requirements.

7. How We Protect Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No internet transmission or electronic storage system is completely secure. If you believe your account or information has been compromised, contact support@coretarps.co.uk

8. Your Privacy Rights

Depending on where you live and which laws apply to our business, you may have the right to:

  • Request access to the personal information we hold about you.

  • Correct inaccurate personal information.

  • Request deletion of personal information, subject to legal exceptions.

  • Obtain a portable copy of certain information.

  • Object to or restrict certain processing.

  • Withdraw consent where processing relies on consent.

  • Opt out of certain sales, sharing, targeted advertising, or qualifying profiling.

  • Appeal a decision about a privacy request or complain to a relevant privacy regulator.

To make a request, email support@coretarps.co.uk with the subject line “Privacy Request.”

We may need to verify your identity before fulfilling a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of their authority.

We respond within the time required by applicable law. If we cannot fulfill a request, we explain the reason and any available appeal process. We will not unlawfully discriminate against you for exercising your privacy rights.

9. Children’s Privacy

Our services are intended for adult purchasers and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact support@coretarps.co.uk so we can investigate and take appropriate action.

10. Other Websites and Services

Our website may contain links to websites or services operated by other businesses. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technology, or legal obligations. The revised version will be posted with an updated “Last updated” date.

Where required by law, we will provide additional notice or obtain consent before applying material changes.

12. Contact Us

For questions about this policy or to exercise your privacy rights, contact:

ELMBER TRADE LTD trading as Core Tarps
Email: support@coretarps.co.uk
Mailing address: 61 Bridge Street, Kington, Herefordshire, HR5 3DJ