At Core Tarps, we aim to provide a reliable, efficient delivery service and a straightforward returns process for every order.

🚚 Shipping & Dispatch

• Orders are normally dispatched within 24 hours of cleared payment, excluding weekends and UK bank holidays.

• Our estimated standard delivery time is 3–5 working days.

• Long or oversized parcels measuring over 1.2 metres may be dispatched using Parcelforce or DX, typically on a 24–48 hour delivery service.

• Delivery times are estimates and may occasionally be affected by courier delays, adverse weather, peak periods or other circumstances outside our control.

• Please ensure your delivery address is complete and accurate before placing your order.

📦 Receiving Your Delivery

Please ensure that suitable arrangements are in place to receive your order.

For large, long or bulky products, you may need to make appropriate arrangements to safely move the goods from the delivery point into your property.

If delivery cannot be completed and the parcel is subsequently returned to us, any applicable courier return or redelivery charges may be deducted or charged where permitted.

We recommend checking your parcel as soon as possible after delivery. If your order arrives damaged, please contact Pro Grade Warehouse promptly so we can assist.

↩️ Returns

We want you to be satisfied with your purchase. If an item is unwanted, damaged or faulty, please contact us through eBay so we can advise you on the appropriate return process.

For unwanted items, please notify us of your intention to return the order within 14 days of delivery and return the goods within the applicable returns period.

Returned products should be:

• Safely and securely packaged for transportation

• Returned with all relevant components where applicable

• Accompanied by details that allow us to identify your order

• Protected adequately to prevent damage during return transit

For unwanted products, please return them in the condition required under the applicable eBay return terms.

💳 Refunds

Once your return has been received and processed, an eligible refund will be issued through the original payment method/eBay payment system.

For damaged or faulty products, please contact us before arranging a return so we can provide the appropriate instructions.

📮 Proof of Return

Please retain your proof of postage or courier receipt until your return has been successfully received and your refund processed.

Where you arrange the return yourself, we recommend using a tracked delivery service. Proof of postage may be required if a returned parcel is lost in transit.

⭐ Elmber Trade Ltd

We are committed to providing quality products, dependable dispatch and responsive customer service. If you experience an issue with your order, please contact us through eBay and give our team the opportunity to resolve it.